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Adjuster Tips
Learn more tools of the trade to manage claims and detect misrepresentation indicators through adjuster tips, customer service best practices, and the basics of handling specific types of complex claims.
Appliances
Find out more about the different types of appliances policyholders include in claims, including how they work, common causes of loss, and methods to return them to pre-loss condition.
Auto Claims
Check out auto claim-related materials to help assignments you may be working on. They reference vehicle fire investigations, crash reconstruction, CDR services, or even questionable claim details.
Cause of Loss
Discover resources that will help you accurately determine cause of loss. The materials cover uncommon causes of loss, perils misreported as something else, and specialty assessments.
Claim Investigations
Discover our articles, guides, and more that will help you improve your claim investigation techniques, spot potential misrepresentation, and resolve claims with confidence.
Codes & Regulations
Stay up to date on the codes and regulations that may impact claims or property investigations, including efficiency rules, building codes, or fire inspection standards.
Commercial Equipment
Explore content that covers how to address potential losses related to commercial structures and equipment. They include HVAC systems, walk-in freezers, economizers, business-critical equipment, and more.
Component Failures
Learn more about evidence management and the specialized testing that can help answer product failure questions.
Consumer Electronics
Review guides, articles, and other resources about consumer electronics included in claims, how they work, common perils, and repair or replacement recommendations.
Electrical Equipment
Discover how a variety of frequently claimed electrically powered equipment works, common causes of loss, and methods to return it to pre-loss condition.
Fire Claims
Learn more about origin and cause investigations, what fire inspectors frequently see during inspections, and how this peril impacts specific types of equipment and property.
Forensic Engineering
Review resources about structural and mechanical damage and what licensed engineers look for at commercial and residential properties.
Foundations/Ground
Find out more about how soil, land changes, and basements and foundations impact structures and what investigators look for.
Hail and Wind Claims
Discover how hail and wind impact HVAC systems, electronics, and structures on residential and commercial properties – and why policyholders confuse them with other losses.
Hurricanes, Tornadoes, and Other Disasters
Find out more about catastrophic disasters and the losses they leave in their wake, including how they impact equipment, structures, and other property items.
HVAC Equipment
Better understand both common and rare, complex HVAC equipment types and the losses they sustain with articles, guides, and other adjuster-focused resources.
Industry Data
Take note of trends related to equipment, insurance, and assessment results through annual reports and resources related to claims data.
Lightning and Surge Claims
Explore commonly reported perils and how they impact – or don’t affect – HVAC systems, electrically powered items, structures, and other property frequently included in claims.
Man-Made Damages
Learn what evidence distinguishes man-made damage, including roofing impacts and missing HVAC equipment, from other causes of loss.
Pools & Hot Tubs
Review articles, guides, and other resources about frequently claimed pool equipment, causes of failures, and their significance in claims.
Roofs
Learn more about roof and shingle types, common causes of loss, and what investigators look for during assessments through guides, articles, and other resources.
Solar Power Equipment
Explore why solar power equipment winds up in claims, including how components work, frequent causes of loss, and repair and replacement recommendations.
Subrogation
Understand the subrogation process and what information you need in order to make a confident decision about whether to pursue.
Tree and Outdoor Claims
Find insurance-focused resources about tree removal and claims that include outdoor assets such as landscaping, lights, and golf courses.
Water Claims
Flood, rain, or plumbing-related losses can impact a variety of structures and equipment. Learn more through helpful guides, articles, and other resources.
Water Heaters
Review eBooks, articles, guides, and other resources about the different types of water heaters, their causes of loss, and their significance in claims.
Well and Sump Pumps
Understand different types of well and sump pumps, how they work, and what it may take to return them to pre-loss condition through a variety of resources.
Windows
Find materials about the strengths and limitations of different types of windows, common causes of loss, and how assessments are completed.
Winter Losses
Identify what types of losses are more common in winter months through resources about winter-related perils or equipment most often claimed during colder months.
Workers' Compensation
Explore these resources to learn tips for handling workers’ compensation claims, indicators of misrepresentation, how to validate claim details, and how litigation may be involved.
Search Results
Knowing what wind damage looks like, possible repair methods, and other common causes of loss may help prevent claims leakage.
The HVAC system described in this claim assigned to HVACi was near an area that experienced a garage fire. The adjuster sought HVACi’s expert help to determine if the furnace and ductwork were affected and needed replacement.
The largest advantages of an economizer are reductions in energy consumption and the cost of maintaining the temperature in a commercial building.
Hail-related claims can come in at any time of the year, and your insureds’ HVAC systems may be at risk. Keep this resource on hand to refer to for your next claim.
Though the outdoor equipment on commercial and residential HVAC systems is susceptible to being hit with hail and often claimed, there isn’t a guarantee the results will warrant a full replacement.
This one resource will provide you with system details, claims information, and benefits and drawbacks for each to refer to when handling HVAC claims.
Annually, more than 25% of claims assigned to HVACi have lightning as the claimed cause of loss, but wear and tear or high voltage surge are more likely to be the actual peril that caused damage.
The guide explores how geothermal systems work, compares the different types, and notes some of the most frequent perils impacting them.
The guide delves into a few of the damages heating systems sustain, including thermal fatigue, puffbacks, malfunctioning low water cutoffs, and wear and tear.
If flames are across the room, smoke still has a way of traveling into places your policyholder may not notice. One of the prime locations is ductwork.
Get a basic understanding of how and why your policyholders use evaporative coolers, geothermal systems, chillers, exhaust fans, and refrigeration systems.
The eBook contains brief overviews and labeled diagrams of the most frequently used residential HVAC systems in one easy-to-read document.
Equip yourself to handle hurricane-related HVAC claims. Learn about perils, insights from recent storms, and expert assessments to inform your decisions.
Rains, flooding, and leaks can all cause water to get into places it shouldn’t be – including your policyholders’ HVAC systems.
The U.S. Department of Energy updated HVAC system efficiency standards, effective Jan. 1, 2023. Adjusters should understand what these changes mean and how they can impact future claims.
While package units may not be the most popular residential HVAC systems (though they are still found in many homes), they’re quite common in the commercial space.
The most common type of residential HVAC unit in the United States is the split system, where one section of the HVAC is outside and another is within the home (usually in an attic, basement, or crawlspace).
The ban on the production and importation of virgin R-22, frequently used in HVAC systems, took effect in 2020 following a years-long phase out of these refrigerants.
We’ve crafted a quick reference guide to the components of heat pumps and explained the functions of each part in straightforward terms.
When they break, it’s not always immediately clear what damaged them, if the loss can be covered, or whether they can be repaired.
Having a policyholder take pictures and provide data can be helpful when circumstances don’t allow experts to come in to conduct the evaluation.
Each winter, homeowners are reminded of the importance of their boiler systems, particularly if a system isn’t working as it should.
A furnace is an essential part of many homes, and frequently used during the colder winter months. With this increased usage, adjusters can expect to see a parallel increase in furnace claims.
While they are not seen as frequently as traditional split systems and package units, adjusters should still make themselves familiar with this type of equipment.
Adjusters shouldn’t assume lightning is the cause of loss based on a policyholder’s contractor and should rely on comprehensive assessment results to decipher which peril is related to the HVAC claim they are working on.
Understanding commonly claimed residential HVAC system types and components and why it’s so important to obtain an accurate cause of loss every time can help prevent claims leakage.
The number of hail-related HVAC system claims increases substantially during the spring storms months, along with the number of claims for damages caused by wind and foreign object impacts.
By the end of the webinar, you’ll know about water’s impact to split systems, ductwork, and package units, among other components.
The policyholder may confuse damage resulting from typically non-covered perils like wear and tear for something else, like smoke and fire or wind damage.
Here’s some background on the most commonly reported causes of loss between June and September – lightning, hail, and wind – and what evaluations reveal.
Adjusters should know about this equipment because when it operates correctly, the system controls the kitchen’s temperature, humidity, and airflow, and prevents smoke and fire incidents and associated claims.
With equipment housed both indoors and out, these complex systems are susceptible to impacts from multiple hazards.
Cost increases to labor and HVAC equipment are having a trickle-down effect on insurance carriers.
National initiatives for more environmentally friendly alternatives to certain gases used in HVAC refrigerants are in motion and will continue to progress in the coming years.
Explore our interactive guide to learn about common types of smoke and fire damage HVAC components are susceptible to, find out which components may ignite a fire, and discover more handy resources.
Geothermal systems pose unique claims resolution challenges, and objective expert assessments may be required to help resolve claims accurately.
HVAC systems, particularly condensing units and package units, have a high risk of hail damage.
These systems are often intricate and specialized based on the space or equipment they’re cooling, meaning they present their own challenges to insurance adjusters like you.
One symptom that is regularly misinterpreted as lightning damage is acidic refrigerant in the system.
As we turn our attention toward cold weather conditions where freezing water can wreak havoc on commercial and residential property, the threat of catastrophic failure to boilers looms large.
Claims involving commercial HVAC equipment can be complex, particularly when it comes to chillers. Determining the cause of loss, scope of repairs, and an accurate settlement amount can be daunting for even the most experienced adjuster.
Several new U.S. Department of Energy (DOE) efficiency regulations related to HVAC systems took effect Jan. 1, 2023. Insurance professionals should know how these rules may impact their policyholders.
Build your expertise with complex HVAC equipment—understand advanced technologies, damage patterns, and real-world claims involving geothermal, make-up air units and more.
Whether wildfires are nearby or miles away, they can impact policyholders. Learn about wildfire risks and why they lead to claims.
Commercial HVAC claims may be more complex for adjusters to resolve than residential claims, since they often include multiple different types of systems with varied damages, or even multiple causes of loss.
Stay up to date with regulations, better understand complex equipment and structural concerns frequently included in claims, and learn more about topics that impact you and your policyholders.
Split systems, one of the most common types of HVAC systems, are susceptible to water damage. However, the amount of damage and need for repairs depends on the level of exposure.
Commercial HVAC equipment contain complicated components that are susceptible to several perils. This eBook will help you settle commercial claims accurately.
Here are a few real-life claims that adjusters assigned HVACi that resulted in findings of improper installation and faulty workmanship.
Learn key claim trends, such as reported vs. actual cause of loss percentages, and be quizzed on your knowledge of these perils.
More than half of the HVAC system claims that adjusters assigned to HVACi had freezing conditions as the reported cause of loss and 14% listed water.
Regulations relating to some HVAC system components continue to be evaluated and amended as government agencies implement methods to reduce negative environmental impacts.
The scope of damage varies between specific incidents, but lightning damage likely won’t require a claim settlement for a full replacement
Better understand which HVAC components are most at risk for hurricane damage and why.
Because of their location, exterior components such as condensing units and the equipment contained therein are vulnerable to smoke and fire damage.
Residential HVAC equipment is vulnerable to smoke and fire damage, but full replacement may not be necessary to return the HVAC system to pre-loss condition.
We pulled four examples from claims where policyholders reported one cause of loss and an expert assessment proved it was something else entirely.
It’s important to learn the basics about ductless systems to better understand how to handle your next claim related to a ductless HVAC system.
Here are four consequences that can occur when adjusters try to handle claims that include complex HVAC systems without assistance from an objective expert.
These methods guarantee that we base our recommendations on facts to empower adjusters to make accurate and fair settlements for their policyholders.
Adjusters shouldn’t assume a hurricane is the cause for all HVAC system damage during that timeframe because there are issues to look for and to be wary of following a storm.
Because they aren’t as prevalent as other traditional heating and cooling systems, adjusters should understand how these systems work for when they wind up in claims.
Regardless of where the fire is, internal and external HVAC components are at risk for damages from smoke, soot, and ash. A home that’s miles away from the nearest fire can still sustain major soot and ash damage.
Settling HVAC claims fairly and accurately begins with making sure you have all the necessary information and that it’s verified through an HVAC assessment.
Qualities determined to drive customer satisfaction include speed of the claim settlement, ease of communicating with the insured, employee knowledge and professionalism, employee courtesy, and process transparency.
Beginning Jan. 1, 2023, HVAC manufacturers will have an updated set of efficiency guidelines to follow for residential HVAC system equipment imported to or made in the U.S.
Evaporative coolers not only systematically operate differently than other traditional system types, but also have specific considerations that adjusters must keep in mind when handling these claims.
Learn more about why HVAC metal theft is common and what to consider when handling these claims.
Find out how one such Top 20 national property and casualty insurance carrier partnered with HVACi to establish a data-driven decision tree based on policy and historical claim data to streamline the claim process.
Hail is a common cause of peril for residential HVAC equipment. Find out how an adjuster sought HVACi’s help in determining if hail had damaged the policyholder’s HVAC system and to what extent.
Combing condenser coils won’t always return HVAC systems impacted by hail or wind to pre-loss condition. Find out more about why and what other solutions may be necessary.
Want a scary story that could keep you up at night? Have you heard the one about an adjuster settling a claim on such incorrect information that it leads to more damage?
An adjuster needed support evaluating three HVAC systems for the initial claim. A few weeks later, the policyholder was worried about a noise coming from a furnace in one of the systems and wondered if it was related.
HVACi found that nearly half of the commercial HVAC claims included hail-damaged equipment, but more than 80% of the claimed systems could return to pre-loss condition through some sort of repair.
Our guide for ductless systems provides a quick overview of what they are and how they work, where they are most likely to be found, and their advantages and disadvantages.
Find out why our expert team is least likely to recommend full replacements for these perils and which repair solutions are often more appropriate.
Storms are related to thousands of HVAC system claims filed each year. Here are 5 claims that adjusters assigned to HVACi that demonstrate the importance of expert evaluations to guarantee accurate claim resolutions.
HVAC systems that utilize a gas- or oil-fired furnace or boiler are equipped with flue pipes to vent harmful fuel combustion gases out of the property safely. Gas and oil water heaters are also connected to flue pipes.
The year 2021 may have felt like a blur as the world learned to navigate a new normal left from the swift and lasting effects of the 2020 pandemic.
Learn what a puffback is, why they occur in furnaces and boilers, what damage may look like, and how experts identify them and their root causes.
Before settling a claim for the damaged furnace or boiler, find out if one of these 7 causes of furnace and boiler puffbacks triggered the incident.
Review the diagrams and key data points to better understand the differences in the various types of closed loop geothermal systems and open loop systems before your next geothermal claim.
Our methods are based on proven practices that focus on keeping the claim moving through the assessment process, providing superior customer service, and meeting adjusters’ needs.
If you don’t know how gas furnaces work already, you don’t need to spend hours poring over a textbook to get the information you need as an insurance adjuster. This video explains it in a little over 90 seconds.
HVACi provides adjusters with the information they need, which is why we have created an easy-to-follow video explaining how traditional split systems work.
Understand common heating system components, real-life winter damage scenarios, and how adjusters can spot, assess & manage heating claims.
We at HVACi have already done the heavy studying, and our experts have put together a webinar on hail and wind HVAC claims for insurance adjusters.
Learn how HVAC split systems work, what influences damage and claims, how to spot questionable losses, and the basics every adjuster should know.
Our 90-minute webinar explains all of these facets of HVAC heating systems in a straightforward, concise manner specifically designed to provide insurance adjusters with the information you need to know.
Adjusters won’t be concerned about whether they’ll make an accurate settlement decision for claims with HVAC equipment if they abide by the following simple steps.
Most homeowners don’t follow a maintenance plan, which may lead to property claims from losses due to wear and tear.
Adjusters, learn about common boiler problems (including puffbacks) that may lead to claims and why it’s critical to assess equipment before settling.
In this Scary Story, the adjuster handled a claim for a damaged boiler that was estimated to have a replacement cost of nearly $10,000.
To replace or not to replace? That is the question. For an adjuster, this query about whether a full HVAC system replacement is necessary shouldn’t be as daunting or as vague as Hamlet debating life or death.
This squirrel looks cute, but underneath those innocent eyes is a mouth with 22 teeth that have caused major problems for policyholders.
The guide reviews the top four causes of loss, including water, high voltage surge, smoke and fire, and wear and tear. Know which components would most likely be affected by each of the perils and why the damages may occur.
When water leaks from the ceiling, many people stick a bucket underneath. Each little droplet may be barely visible, but if the leak isn’t repaired, the bucket will eventually overflow. Claims leakage can be a lot like this.
Your residential policyholders will likely be hearing from their contractors much sooner about what replacements they think insureds will need to comply with the upcoming HVAC system energy efficiency standards.
Compare the uses and benefits of obtaining either an onsite assessment or a desktop review with our one-page guide.
Don’t go into an HVAC system claim wishing you’d read an equipment manual. Here are 6 terms to get you started on settling these claims with ease.
The webinar provides adjusters information about handling these claims more accurately and better tell the difference between damages caused by direct lightning, surge, and wear and tear.
Find out which components are most susceptible to lightning or high voltage surge with this one-page guide.
Policyholders and their contractors may feel the extent of the damage, particularly for HVAC systems, warrants major repairs or replacements, even when it doesn’t. This could result in a leak of a different sort.
These simple tips strengthen communication and interactions with policyholders to make the claims process easier and more stress-free for all involved.
Debunking “Frozen Refrigerant” and Other HVAC Claim Myths in the Aftermath of the Texas Winter Storm
Adjusters shouldn’t assume resulting property claims with HVAC systems are all related to the unusual weather events that overwhelmed Texas and caused catastrophic damages in mid-February.
While it sounds easy, a lack of communication is a common complaint among insureds against their property insurance carriers.
Controlling claims leakage while increasing adjuster efficiency, consistency, and accuracy are among top priorities for insurance carriers. One Top 10 carrier found a way to tackle all those challenges by collaborating with HVACi.
A school reported 375 HVAC systems as hail damaged. The adjuster sought an objective HVACi assessment and accurate next steps.
An accurate cause of loss can ensure a fair outcome that prevents claim leakage and reoccurring damages. This guide examines several claims that had surprising causes of loss following an assessment.
Low Water Cutoffs (LWCOs) for boilers are prone to failure in a number of different ways, and when they fail, those insurance claims can fall into the laps of adjusters like you.
We want to clear some of these up for insurance adjusters. So, here are some statements, myths, and misconceptions about the R-22 phase-out.
HVACi sees thousands or more of these claims every year, so we know what to look for, and we want to share our knowledge with insurance adjusters like you.
Here are the top 5 worst hurricane seasons in the Atlantic basin since 2000. Find out how active hurricane seasons like these can complicate your HVAC claims.
Hailstorms are common, making it important to know how hail impacts commercial HVAC equipment and how to handle these claims.
Our guide breaks down top important things to know about economizers, including how they work, the different types available, their advantages, why they might fail, and what codes and regulations could impact them.
Wind is a common peril associated with storms, but the number of HVAC system claims that need a full replacement shouldn’t be blown out of proportion.
Before settling your next water-related claim, consider how these variables impact the scope of damage and possible repair opportunities for residential and commercial HVAC systems.
An HVAC system sustained a reported mechanical breakdown. The policyholder had a contractor come who noted that animals caused the damage.
Test your knowledge about HVAC-related spring storm claims with our quiz for adjusters.
Here are tools to help you, as an adjuster, settle HVAC and Refrigeration claims with reported hail and wind losses more confidently and accurately.
Take this quiz to test your knowledge about the residential HVAC system equipment included in claims that adjusters ask HVACi experts to assess daily.
Take this short 6-question quiz to see if you can identify the hurricane-related HVAC damage compared to impacts from other perils.
Know what to expect in hurricane-related HVAC failures and the best method to accurately settle these claims.
Explore this interactive guide to learn why they’re such a common residential HVAC system, how to recognize critical components, and what perils may affect them.
However, the additional stress on HVAC equipment in the winter can lead to serious losses. Learn more about four of the most common winter heating losses.
A quarter of all equipment included in large loss claims assessed by HVACi last year was non-damaged at the time of assessment, which could result in a lot of unnecessary claims leakage.
Freezing-induced damage? HVACi’s case study shows how comprehensive evaluations pinpoint the true culprit of the damage and guide adjuster decisions.
Learn more about boiler types, fuel usage, and perils impacting this HVAC equipment in our interactive guide.
HVAC claims involving ductwork require adjusters to consider these five factors in order to reach a fair and accurate settlement.
Learn what to consider when handling claims that involve ductwork, including the four perils that frequently affect it.
Verify if lightning, surge, or wear and tear were the cause of loss for HVAC system claims more easily by knowing what evidence may be present.
Get clear insights into why heating systems fail during colder months: design features, common damage types, and real-world claim examples to help adjusters evaluate loss.
Big changes to refrigerants took effect in 2024, with more scheduled each year after. Know how they may affect claims with HVAC systems going forward.
Better learn what to consider – and why – before you make a settlement decision about hail impacts to a condensing unit.
Save this guide for a labeled diagram and other important information adjusters should know about package units.
Understand why refrigerant leaks occur in HVAC systems and what repairs are possible with this HVAC claim guide.
Learn how Alpine Intel provided a one-stop assessment solution for a claim that included both HVAC and electrical systems.
We discuss the fundamentals of common HVAC systems and how adjusters can address claims that include them in the face of changes in climate, codes, and technology.
Following up on their discussion about various weather-related perils in episode 3, the hosts discuss other causes of loss that evidence surrounding HVAC systems may indicate.
A refrigeration failure was claimed as a high voltage surge. HVACi’s assessment and actionable report determined the actual cause of loss with an industry-leading cycle time.
Before settling an HVAC claim that includes a contractor quote, make sure to answer these five questions first.
A restaurant’s package unit reportedly failed due to a mechanical breakdown. HVACi’s onsite investigation and detailed reporting revealed the actual cause of loss.
Watch this webinar to learn the basics of commercial HVAC systems, so you’re better prepared to handle claims involving package units, economizers, and exhaust fans.
These statistics are among the dozens included in the HVACi 2023 Annual Claims Report, which gives carriers comprehensive claim data by analyzing the results of HVACi’s onsite assessments.
Learn how two Alpine Intel brands were able to deliver answers to an adjuster on a claim that involved reported hail damage to the roof and HVAC systems.
Learn tips about hail damage, or what might look like it, when policyholders report hail impacts to roofs, structures, HVAC systems, outdoor equipment, and more.
Save this guide as your reference to U.S. DOE efficiency regulations that impact commercial HVAC systems, including split systems, package units, and heat pumps.
An adjuster turned to HVACi and StrikeCheck to verify water damage and provide repair and replacement recommendations on a variety of equipment for a single claim.
Learn how HVACi and StrikeCheck determined the scope of smoke and fire damage to electrical items and the house’s split system, as well as recommended next steps.
Water damage is a frequently claimed peril. Download this guide to learn more about water losses to HVAC systems and electronics, including critical data, causes, and affected items.
Learn how minor property loss claims can become larger if problems like water damage, electrical issues, and incorrect HVAC troubleshooting go unaddressed.
When an adjuster needed to verify reported hurricane-related damage to a split system, they turned to HVACi for help. Discover what an objective assessment revealed.
A policyholder’s contractor sought a full replacement for a hail-impacted split system because of inaccurate regulation information. HVACi proved why that wasn’t necessary.
Learn why HVAC system claims tend to increase in the summer, and how these reported failures fall into three categories: indirect, pre-existing, and perceived.
HVAC systems in policyholders’ attics and crawlspaces are susceptible to various perils. Learn how damage occurs and how adjusters can ensure it’s accurately identified in claims.
Discover the relationship between extreme heat and an influx of summer HVAC insurance claims and become better equipped to tackle your caseload.
In this comic case study, an adjuster questioned a contractor’s estimate for rodent damage to an HVAC system. HVACi determined the cause of loss along with market value pricing for recommended LKQ materials.
Learn why HVAC claims may increase in summer, common equipment damages that may be exacerbated by heat, and facts that might help you settle based on an accurate cause of loss.
After a fire, a commercial policyholder submitted a claim with two split systems. Learn how HVACi provided the adjuster with just the facts, and how they differed from the reported loss.
Get your questions answered about refrigerant regulations and how they may impact policyholders and future claims.
Learn about the refrigerant phasedown, the future of R-410A, and the HVAC refrigerants that will be used next.
Save this one-page guide that outlines residential and commercial HVAC system efficiency requirements and what they mean for claims.
Prepare for furnace and boiler failure claims this winter by learning how some common heating problems stem from wear and tear.
Find out what steps homeowners and their contractors can take to protect HVAC equipment against premature wear and tear and other preventable damages.
Find out why even distant fires may lead to a claim, which different types of smoke can impact equipment, how changing codes and regulations affect adjusters’ processes, and more.
Watch the webinar to explore HVAC components and system types you may see in smoke and fire claims, as well as real-life examples of how these perils impact HVAC equipment.
Read about three times raccoon damage led to HVAC-related claims and how expert assessments helped adjusters verify the cause of loss and scope of damage.
Learn what puffbacks are, what can cause them, and what these challenging (and messy) claims can look like for both the adjuster and assessing expert.
Learn about the types of HVAC and refrigeration equipment found in commercial kitchens, which perils affect them, and how they may show up in your claims.
Explore these 5 claims with unknown causes of loss to learn how HVACi onsite assessments determine the peril, reveal the scope of damage, and supply recommendations.
Teams with three Alpine Intel service lines applied their expertise to answer the adjuster’s questions about electronics, HVAC systems, and structural chimney elements reportedly damaged by lightning.
When a store owner reported lightning damage to their package unit, the adjuster handling the claim turned to HVACi for objective cause and scope of loss verification.
Understand wind-related impact to HVAC package units with this guide. Explore common damages and expert insights to help you with these claims.
Adjusters, use this one-page reference sheet to gain a better understanding of commercial HVAC equipment – from system functions to common causes of loss.
Discover how HVACi uncovered the actual cause and scope of loss in a claim with reported lightning damage to a residential split system.
Get familiar with A2L refrigerants as the R-410A phasedown progresses. Learn their properties, how the HVAC/R industry is adapting, and what adjusters should know.
Discover how National Fire Experts’ certified fire investigator determined the most plausible cause of a school fire that began with the building’s rooftop HVAC system.
Discover how an adjuster got the information needed to accurately resolve a church’s multi-system HVAC hail claim with an expert, objective assessment from HVACi.
Learn how winter storms affect HVAC systems through power outages, temperature drops, snow, and ice—and how wear and tear may even play a role in post-storm claims.
Get guidance for handling commercial HVAC hail claims with details on commonly claimed systems, evidence related to other perils, and remediation methods.
Adjusters, learn to distinguish myths about wear and tear from facts and get the definition of this cause loss that’s used by HVAC experts.
Find out how HVACi’s expert evaluation verified hail impacts to a split system and provided accurate repair vs. replacement recommendations.
The report offers critical insights and data related to HVAC and refrigeration claims to empower insurance professionals with the tools needed for effective decision-making.
Discover how HVACi can empower adjusters with insights into HVAC-related claims, even after a tornado strikes.
Read the story of an adjuster who relied on HVACi’s onsite assessment to confidently and accurately resolve a commercial HVAC claim after a tornado.
Adjusters, prepare for commercial refrigeration system claims by understanding components, their functions, and the common perils that can impact them.
Dive into this eBook for an overview of the commercial HVAC equipment included in multi-system large loss claims, the perils affecting them, and actionable claims data.
Build a strong foundation in HVAC systems—learn how they operate, common causes of failure, and key factors in assessing property claims.
Discover how HVACi evaluated reported water damage to a heat pump after a hurricane and provided an adjuster with accurate repair vs. replacement recommendations.
Save this illustrated one-page guide as a resource for tackling hurricane-related claims for complex HVAC systems without leaving the office.
Prepare yourself to handle claims involving less-commonly discussed but increasingly important residential HVAC systems.
Discover how the HVACi team determined the cause of loss for a restaurant’s inoperable commercial refrigeration system with speed and precision.
The Commercial HVAC Systems 201 Webinar Recording goes over critical information that insurance professionals need to be aware of when it comes to business-related systems.
Learn how an adjuster partnered with VRC Investigations and HVACi to resolve a property claim with suspect misrepresentation.
A smoking furnace left a policyholder without heat. Find out how HVACi helped the adjuster handling the resulting claim uncover the cause of loss and most appropriate solution.
Explore the operation of a traditional split system in cooling mode through our informative video.
Explore the mechanics of gas furnaces in this engaging video. Understand how they deliver heat effectively, ensuring a comfortable atmosphere in your space.
Discover how boiler heat exchangers can suffer from freezing temperatures and wear and tear. Learn to identify the signs of failure and prevent costly repairs.
Explore the risks of HVAC system freeze failures on hydronic air handlers and their potential impact on commercial policies.
Understand the impact of freeze failures on radiators and pipes. Learn why expert assessments are crucial for resolving HVAC claims effectively.
Learn how federal regulations are transforming the HVAC landscape and influencing your claims. Check out our video on the R-410A phasedown FAQs!
What comes after R-410A in HVAC systems? Watch our video to uncover the new refrigerants and their implications for your claims.
Navigate the challenges of HVAC repairs amid the R-410A phasedown. Watch the video for insights on refrigerant compatibility for adjusters.
Ensure your policyholders are prepared for winter. Learn straightforward tips to prevent costly HVAC freeze failures and maintain system efficiency.
Discover how HVACi helped an adjuster navigate a hail damage claim for a HVAC system, providing expert insight for an accurate evaluation and swift decision.
Puffback can be confusing for policyholders and adjusters alike. Explore our video to uncover the causes and risks associated with this HVAC issue.
Adjusters, don’t let hail season overwhelm you! Get the tools you need to tackle HVAC hail claims with greater accuracy from this Alpine Intel webinar recording.
Objective, expert HVAC assessments can help you reach more accurate claim decisions faster. Use these important characteristics to choose the right vendor.
Five items are often found in freeze damage claims: copper and PEX piping, radiators, fuel lines, hydronic air handlers, and boiler heat exchangers. Learn why.
An adjuster needed expert support for a furnace claim that cited freeze damage and a full replacement estimate. Get the case study to see how HVACi provided answers.
An adjuster sought Alpine Intel’s expert support for a water damage claim involving a boiler and electrical panels. Learn how HVACi and StrikeCheck delivered the insights needed for an accurate resolution.
Learn about types of commercial HVAC systems adjusters should know for accurate claim resolutions, from exhaust fans to chillers and make-up air units.
Learn why your policyholders’ HVAC equipment is vulnerable to theft as well as how to address HVAC theft claims and reduce risk.