Claim Investigations

This interactive workers’ comp claims guide explores types of employee misrepresentation & how potential indicators of each may prompt further investigation.

This comic’s hypothetical claim scenario shows adjusters how to follow the pillars of good faith handling when potentially ethical dilemmas arise.

Ask these five questions in auto theft claims with recovered vehicles to determine when further investigation is needed for an accurate resolution.

Learn how independent fire and SIU investigations can give insurance professionals a better understanding of the events related to a fire claim.

Learn how document analysis and other investigative methods provided an adjuster with the facts to make a decision on a theft claim with questionable elements.

Discover how summer offers new opportunities for workers’ comp investigations through surveillance and social media investigations.

View this Alpine Intel webinar recording to learn how to practice ethics and conduct fair and objective claim investigations.

Test your knowledge of when to use surveillance in claim investigations in this interactive quiz. You’ll receive additional resources when you’re done.

Learn how apps, such as ride-share or delivery services, can provide digital evidence if questions emerge about possible misrepresentation in claims.

Learn what to listen for to detect inconsistencies that may emerge in auto theft claim investigation interviews and determine if further inquiry is needed.