Claim Investigations

A policyholder reported their vehicle stolen twice, raising a potential red flag. Learn how CTL’s infotainment download provided the hard data needed to verify the claim.

Adjusters can refer to this guide when looking for tactics to use if they suspect misrepresentation during a claim investigation.

Adjusters can use the tips in this guide to prepare for claim investigation interviews and craft effective questions to validate details and facts.

View this webinar recording to learn how to detect and prevent current and emerging approaches to insurance fraud.

Put your skills to the test and see how many potential misrepresentation indicators you can find in these scenarios!

Onboard vehicle data can change the course of auto theft insurance investigations. Learn what it may reveal and how it complements investigative strategies.

During this webinar recording, learn five proven techniques for approaching claim-related interviews and handling evasive, misleading, or dishonest answers.

Download this guide to learn when field and desktop investigations might be needed if potential misrepresentation is suspected—and when you might need both.

Adjusters can use this guide on how to navigate ethical situations that may emerge during the claims resolution process.

Gain a deeper understanding of the differences when addressing confidentiality vs. privacy in claims investigations.