The Pillars of Good Faith in Action: An Ethical Claim Investigation Comic

A single phone call or email could introduce an ethical dilemma into an otherwise routine workers’ compensation claim review.

This comic walks insurance professionals through a hypothetical scenario in which an adjuster follows the pillars of good faith handling while investigating information from an anonymous tip. Through it, they conduct a thorough investigation, provide prompt and fair communication, and reach an equitable resolution based on the available facts.

Read the comic below.

Alpine Intel’s content is meant to inform and educate readers using general terms and descriptions. They do not replace expert evaluations that determine facts and details related to each unique claim.