Resources

Learn more tools of the trade to manage claims and detect misrepresentation indicators through adjuster tips, customer service best practices, and the basics of handling specific types of complex claims.

Find out more about the different types of appliances policyholders include in claims, including how they work, common causes of loss, and methods to return them to pre-loss condition.

Check out auto claim-related materials to help assignments you may be working on. They reference vehicle fire investigations, crash reconstruction, CDR services, or even questionable claim details.

Discover resources that will help you accurately determine cause of loss. The materials cover uncommon causes of loss, perils misreported as something else, and specialty assessments.

Discover our articles, guides, and more that will help you improve your claim investigation techniques, spot potential misrepresentation, and resolve claims with confidence.

Stay up to date on the codes and regulations that may impact claims or property investigations, including efficiency rules, building codes, or fire inspection standards.

Explore content that covers how to address potential losses related to commercial structures and equipment. They include HVAC systems, walk-in freezers, economizers, business-critical equipment, and more.

Learn more about evidence management and the specialized testing that can help answer product failure questions.

Review guides, articles, and other resources about consumer electronics included in claims, how they work, common perils, and repair or replacement recommendations.

Discover how a variety of frequently claimed electrically powered equipment works, common causes of loss, and methods to return it to pre-loss condition.

Learn more about origin and cause investigations, what fire inspectors frequently see during inspections, and how this peril impacts specific types of equipment and property.

Review resources about structural and mechanical damage and what licensed engineers look for at commercial and residential properties.

Find out more about how soil, land changes, and basements and foundations impact structures and what investigators look for.

Discover how hail and wind impact HVAC systems, electronics, and structures on residential and commercial properties – and why policyholders confuse them with other losses.

Find out more about catastrophic disasters and the losses they leave in their wake, including how they impact equipment, structures, and other property items.

Better understand both common and rare, complex HVAC equipment types and the losses they sustain with articles, guides, and other adjuster-focused resources.

Take note of trends related to equipment, insurance, and assessment results through annual reports and resources related to claims data.

Explore commonly reported perils and how they impact – or don’t affect – HVAC systems, electrically powered items, structures, and other property frequently included in claims.

Learn what evidence distinguishes man-made damage, including roofing impacts and missing HVAC equipment, from other causes of loss.

Review articles, guides, and other resources about frequently claimed pool equipment, causes of failures, and their significance in claims.

Learn more about roof and shingle types, common causes of loss, and what investigators look for during assessments through guides, articles, and other resources.

Explore why solar power equipment winds up in claims, including how components work, frequent causes of loss, and repair and replacement recommendations.

Understand the subrogation process and what information you need in order to make a confident decision about whether to pursue.

Find insurance-focused resources about tree removal and claims that include outdoor assets such as landscaping, lights, and golf courses.

Flood, rain, or plumbing-related losses can impact a variety of structures and equipment. Learn more through helpful guides, articles, and other resources.

Review eBooks, articles, guides, and other resources about the different types of water heaters, their causes of loss, and their significance in claims.

Understand different types of well and sump pumps, how they work, and what it may take to return them to pre-loss condition through a variety of resources.

Find materials about the strengths and limitations of different types of windows, common causes of loss, and how assessments are completed.

Identify what types of losses are more common in winter months through resources about winter-related perils or equipment most often claimed during colder months.

Explore these resources to learn tips for handling workers’ compensation claims, indicators of misrepresentation, how to validate claim details, and how litigation may be involved.