Guides

Policyholders and others involved in a claim may attempt auto fraud in multiple situations. Find out more about when and how it might occur with this guide.

Learn investigation strategies and tips from our experts about identifying potential auto fraud. Discover what questions to ask and documentation to request.

Unlock the complexities of the National Electrical Code and its impact on electrical claims with a guide about three updates in the widely adopted 2020 edition.

Learn the unique challenges of electric vehicle fires, how certified fire investigators approach these claims, and options for further testing.

Get guidance for handling commercial HVAC hail claims with details on commonly claimed systems, evidence related to other perils, and remediation methods.

Learn how winter storms affect HVAC systems through power outages, temperature drops, snow, and ice—and how wear and tear may even play a role in post-storm claims.

Discover how weather data strengthens the claims process, the part it plays in cause of loss assessments, and why it shouldn’t be the sole resource for a fair settlement.

Learn techniques from our anti-fraud experts about what to listen for or say during a phone conversation to help distinguish fact from fiction.

Use this guide to learn who could impact the claims process with false information.

Get familiar with A2L refrigerants as the R-410A phasedown progresses. Learn their properties, how the HVAC/R industry is adapting, and what adjusters should know.