Guides

Check out this interactive guide to explore the consequences of installation errors, from sagging floors to cracked tiles, and what steps to take to accurately resolve claims that include them.

Build policyholder trust and settle claims more fairly by having these qualities of ethical claims professionals. 

Help your policyholders protect their homes from spring storms with our comprehensive guide of practical preparation steps to minimize damage from hail, wind, water, and lightning.

Discover how consequences of sump pump failures can extend beyond the pump to appliances, HVAC equipment, and structural components.

Dive into five claims involving wind-damaged electrically powered items and learn to navigate claim settlements with our interactive guide.

Save this multi-page guide for an in-depth look at indicators of various types of auto fraud.

Learn about the anatomy of residential roofs and prepare for roofing claims by exploring this interactive guide. Plus, download a labeled roof diagram for reference.

Policyholders and others involved in a claim may attempt auto fraud in multiple situations. Find out more about when and how it might occur with this guide.

Learn investigation strategies and tips from our experts about identifying potential auto fraud. Discover what questions to ask and documentation to request.

Unlock the complexities of the National Electrical Code and its impact on electrical claims with a guide about three updates in the widely adopted 2020 edition.