Case Studies

Commercial HVAC claims may be more complex for adjusters to resolve than residential claims, since they often include multiple different types of systems with varied damages, or even multiple causes of loss.

The adjuster handling the claim turned to Donan to confirm if a tornado was responsible for the reported sloping floors, punctured roof sheathing, and missing roof and wall areas. 

Having a policyholder take pictures and provide data can be helpful when circumstances don’t allow experts to come in to conduct the evaluation.

While a claim with more than 800 solar panels could seem daunting, we took on the challenge of thoroughly evaluating all the equipment.

A tree fell through the roof and wall of a policyholder’s bedroom during a storm. The carrier reached out to Donan for a scope of damage and to get repair recommendations.

It’s a good thing the adjuster for this claim didn’t take the contractor’s word for all the items listed as damaged by lightning.

The HVAC system described in this claim assigned to HVACi was near an area that experienced a garage fire. The adjuster sought HVACi’s expert help to determine if the furnace and ductwork were affected and needed replacement.