Case Studies

An adjuster needed support evaluating three HVAC systems for the initial claim. A few weeks later, the policyholder was worried about a noise coming from a furnace in one of the systems and wondered if it was related.

Want a scary story that could keep you up at night? Have you heard the one about an adjuster settling a claim on such incorrect information that it leads to more damage?

Find out how one such Top 20 national property and casualty insurance carrier partnered with HVACi to establish a data-driven decision tree based on policy and historical claim data to streamline the claim process.

For this claim, the carrier and their policyholder sought answers related to potential structural damages to an ocean-front property in the path of a major hurricane.

Using a real-life hail-related roof claim, you’ll find out how our licensed engineers determine an accurate conclusion through interviews, property inspections, research, and testing.

In this case study, the handling adjuster turned to Donan’s evidence management services for single-chain-of-custody shipping and an expert assessment of a leaking dishwasher.

The insurance adjuster handling this claim needed Donan’s help to determine the cause of loss to a damaged wooden fence and retaining wall after lightning struck a nearby tree on the property.

A carrier hired Donan to verify the extent of flood damage to a multi-story, multi-unit condo building following a hurricane. There were concerns about the structural integrity of the building due to the presence of broken concrete, soil displacement, and cracked walls.

The policyholder and the insurance adjuster handling the claim weren’t sure how the garage fire started and needed conclusive evidence to know why it occurred and how to prevent another one.

Two generators had reported lightning damage. Read the Generator Claim Case Study to learn more about the StrikeCheck process to provide answers.