Case Studies

In this case study, the handling adjuster turned to Donan’s evidence management services for single-chain-of-custody shipping and an expert assessment of a leaking dishwasher.

The insurance adjuster handling this claim needed Donan’s help to determine the cause of loss to a damaged wooden fence and retaining wall after lightning struck a nearby tree on the property.

A carrier hired Donan to verify the extent of flood damage to a multi-story, multi-unit condo building following a hurricane. There were concerns about the structural integrity of the building due to the presence of broken concrete, soil displacement, and cracked walls.

The policyholder and the insurance adjuster handling the claim weren’t sure how the garage fire started and needed conclusive evidence to know why it occurred and how to prevent another one.

Two generators had reported lightning damage. Read the Generator Claim Case Study to learn more about the StrikeCheck process to provide answers.

An adjuster turned to Donan’s experts after a church’s ceiling fractured and fell in. Our engineer verified the cause of loss and identified the safety risks.

Commercial HVAC claims may be more complex for adjusters to resolve than residential claims, since they often include multiple different types of systems with varied damages, or even multiple causes of loss.

The adjuster handling the claim turned to Donan to confirm if a tornado was responsible for the reported sloping floors, punctured roof sheathing, and missing roof and wall areas. 

Having a policyholder take pictures and provide data can be helpful when circumstances don’t allow experts to come in to conduct the evaluation.

While a claim with more than 800 solar panels could seem daunting, we took on the challenge of thoroughly evaluating all the equipment.