Guides

Complete the form to learn about the superior level of service from National Fire Experts, from customer service to origin and cause expertise, in this step-by-step guide.

Some piping materials withstand freezing conditions better than others, though multiple kinds of tubing may be found in the same home, depending on the age and water usage of the structure.

Some materials tolerate the cold better than others, and your policyholders may be at risk for catastrophic losses if their pipes can’t withstand freezing temperatures.

Learn what types of insulation may be present in a home and where you may find each of them when your policyholder files a claim.

Make sure you’re getting what you need from your investigative partners for kitchen fire claims by arming yourself with basic facts and key indicators.

The guide outlines how Donan’s process is focused on your needs from start to finish. You’ll also learn which options for submission and reports may work best for your claims.

It takes a certified investigator to fully evaluate the origin and cause of many fires, and the investigation may include jargon you aren’t familiar with.

Understand what components are different in gas vs. electric water heaters and how they work in this water heater overview.

A fire intentionally ignited in a place a fire shouldn’t be is incendiary in nature. Know eight key indicators of these fires.

Split systems, one of the most common types of HVAC systems, are susceptible to water damage. However, the amount of damage and need for repairs depends on the level of exposure.