Guides

Our methods are based on proven practices that focus on keeping the claim moving through the assessment process, providing superior customer service, and meeting adjusters’ needs.

Review the diagrams and key data points to better understand the differences in the various types of closed loop geothermal systems and open loop systems before your next geothermal claim.

Before settling a claim for the damaged furnace or boiler, find out if one of these 7 causes of furnace and boiler puffbacks triggered the incident.

Find out why our expert team is least likely to recommend full replacements for these perils and which repair solutions are often more appropriate.

Our guide for ductless systems provides a quick overview of what they are and how they work, where they are most likely to be found, and their advantages and disadvantages.

HVACi found that nearly half of the commercial HVAC claims included hail-damaged equipment, but more than 80% of the claimed systems could return to pre-loss condition through some sort of repair.

Not sure what you need to know from a fire investigation? Ask these five questions to start the claims process off right.

Combing condenser coils won’t always return HVAC systems impacted by hail or wind to pre-loss condition. Find out more about why and what other solutions may be necessary.

Soil conditions can damage foundations, leading to further structural failures. Gain insights from this guide.

Learn why residential HVAC metal theft is common, what to consider when handling related claims, and why repairs should be ruled out first.