Guides

These simple tips strengthen communication and interactions with policyholders to make the claims process easier and more stress-free for all involved.

Find out which components are most susceptible to lightning or high voltage surge with this one-page guide.

Compare the uses and benefits of obtaining either an onsite assessment or a desktop review with our one-page guide.

The guide reviews the top four causes of loss, including water, high voltage surge, smoke and fire, and wear and tear. Know which components would most likely be affected by each of the perils and why the damages may occur.

Our methods are based on proven practices that focus on keeping the claim moving through the assessment process, providing superior customer service, and meeting adjusters’ needs.

Review the diagrams and key data points to better understand the differences in the various types of closed loop geothermal systems and open loop systems before your next geothermal claim.

Before settling a claim for the damaged furnace or boiler, find out if one of these 7 causes of furnace and boiler puffbacks triggered the incident.

Find out why our expert team is least likely to recommend full replacements for these perils and which repair solutions are often more appropriate.

Our guide for ductless systems provides a quick overview of what they are and how they work, where they are most likely to be found, and their advantages and disadvantages.

HVACi found that nearly half of the commercial HVAC claims included hail-damaged equipment, but more than 80% of the claimed systems could return to pre-loss condition through some sort of repair.