Adjuster Tips

Beginning Jan. 1, 2023, HVAC manufacturers will have an updated set of efficiency guidelines to follow for residential HVAC system equipment imported to or made in the U.S.

Qualities determined to drive customer satisfaction include speed of the claim settlement, ease of communicating with the insured, employee knowledge and professionalism, employee courtesy, and process transparency.

Settling HVAC claims fairly and accurately begins with making sure you have all the necessary information and that it’s verified through an HVAC assessment.

Here are four consequences that can occur when adjusters try to handle claims that include complex HVAC systems without assistance from an objective expert.

Here are a few real-life claims that adjusters assigned HVACi that resulted in findings of improper installation and faulty workmanship.

Take this quick quiz to find out if the CTL is right for your claim based on these common scenarios.

It takes a certified investigator to fully evaluate the origin and cause of many fires, and the investigation may include jargon you aren’t familiar with.

Two generators had reported lightning damage. Read the Generator Claim Case Study to learn more about the StrikeCheck process to provide answers.

A crash course in how evidence is defined, collected, preserved by professional fire investigators, and how adhering to these guidelines ensures a conclusive investigation.

Stay up to date with regulations, better understand complex equipment and structural concerns frequently included in claims, and learn more about topics that impact you and your policyholders.