Walk-In Freezer Case Study

Even when policyholders have a pressing need for their equipment to be returned to pre-loss condition, adjusters cannot sacrifice accuracy in their settlement decisions. That’s why an assessment partner who can deliver an actual cause of loss in a clear, actionable report without negatively impacting cycle time is vital.

In the claim described in the Walk-In Freezer Case Study, the adjuster needed answers quickly about the cause of loss for the refrigeration equipment, as well as repair versus replacement recommendations. Because the freezer was in a restaurant, the policyholder was eager to get back to business as usual. The HVACi team:

• Communicated with the insured within 20 minutes to set up an appointment
• Conducted an onsite assessment of the claimed equipment
• Delivered a comprehensive, actionable report, including recommendations to return the equipment to pre-loss condition

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Alpine Intel’s content is meant to inform and educate readers using general terms and descriptions. They do not replace expert evaluations that determine facts and details related to each unique claim.