Toilet Failure Case Study: A Single-Line Chain of Custody

When a policyholder filed a claim citing unexplained fractures in their toilet, the adjuster managing the claim faced critical questions. What caused the fractures? Could a third party be responsible for the loss? 

To find answers and assess subrogation potential, the adjuster decided to pursue product failure testing. But another challenge emerged: how to transport the toilet without risking additional damage. 

The adjuster chose Component Testing Laboratories (CTL) for their Professional Engineers and evidence handling expertise supported by its in-house service, Loss Logistics. 

Complete the form to receive the case study and discover how CTL: 

• Safely transported the evidence through Loss Logistics 
• Preserved a single-line chain of custody with thorough documentation 
• Conducted non-destructive testing to determine the root cause of the toilet failure 
• Researched manufacturer trends and reports  
• Provided a detailed and actionable report to inform subrogation decisions 

Alpine Intel’s content is meant to inform and educate readers using general terms and descriptions. They do not replace expert evaluations that determine facts and details related to each unique claim.