Reported Freeze Damage: HVAC System Case Study

A policyholder’s contractor attributed a furnace failure to frozen condensation and quoted a full system replacement for $10,500.  

To verify the cause of loss and scope of damage, evaluate repair vs. replacement options, and validate the replacement cost estimate, the adjuster assigned the claim to HVACi for an objective on-site assessment. This case study details: 

• The assessment process 
• How HVACi identified the true cause of the furnace failure 
• Why the team recommended repair instead of replacement 
• HVACi’s Like Kind and Quality split system replacement cost estimate and how it differed from the contractor’s 

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Alpine Intel’s content is meant to inform and educate readers using general terms and descriptions. They do not replace expert evaluations that determine facts and details related to each unique claim.