Infotainment Download Case Study: Stolen Vehicle Claim

When a policyholder reported their sedan stolen and recovered with engine damage, the adjuster faced a challenge. There were no physical signs of a break-in, and the adjuster needed to verify the insured’s account of the events before, during, and after the theft. 

To validate the facts of the claim, the adjuster turned to Component Testing Laboratories (CTL). A Professional Engineer recommended an infotainment download to access critical hard data that could reveal the vehicle’s activity and occupant behavior. 

Complete the form to receive the case study and discover how CTL: 

• Carefully retrieved and transported the sedan’s infotainment module, maintaining a single-line chain of custody 
• Extracted and interpreted infotainment data to clarify the facts of the loss 
• Cross-referenced call logs and connected devices to identify the suspect 
• Uncovered evidence that the policyholder may have concealed information 
• Provided clear, data-driven insights to inform a confident claim resolution 

Alpine Intel’s content is meant to inform and educate readers using general terms and descriptions. They do not replace expert evaluations that determine facts and details related to each unique claim.