Electric Vehicle Fire Claim Case Study
An auto insurance adjuster was faced with a challenging claim when a policyholder reported that their plug-in hybrid electric vehicle (PHEV) had caught fire while charging in their garage. The incident caused extensive damage to the vehicle and raised critical questions about the fire’s origin. But electric vehicle fire investigations are particularly complex due to the unique risks associated with lithium-ion batteries. To navigate this situation safely and effectively, the adjuster turned to National Fire Experts (NFE).
Read this case study to learn how NFE’s certified fire investigator:
- Conducted a systematic investigation of the vehicle to determine the fire’s most plausible area of origin
- Formed two hypotheses regarding the probable cause and noted which one was most plausible
- Collected and documented evidence onsite
- Recommended actionable next steps, should the carrier be interested in pursuing further testing
Don’t miss insurance-focused resources and webinars about property, perils, and trends impacting claims nationwide by signing up for The Savvy Adjuster Newsletter.
Be sure to also tune in to The Savvy Adjuster Podcast to hear more from the experts themselves.
Alpine Intel’s content is meant to inform and educate readers using general terms and descriptions. They do not replace expert evaluations that determine facts and details related to each unique claim.
Related Resources
Electronics Fire Claim Case Study
Smoke and fire claims are likely to include many items that could be damaged. However, not all items present during the fire will need to be replaced.
Large Loss Fire Claim Case Study
Fire claims are never simple, and this case study describes how the StrikeCheck team handled a large loss inspection.
Exploring Electric Vehicle Fires: Risks and Investigations
Discover why electric vehicle fires demand expert investigations, the risks posed by lithium-ion batteries, and how vehicle fire investigations differ for EVs.