Computer Electrical Failure Claim Case Study

After a smoke detector alerted them to a fire in their basement, a policyholder extinguished the flames, took photos of the area, and removed some of the fire-damaged materials to the patio. By the time the claim was filed and the adjuster engaged National Fire Experts (NFE) for an origin and cause investigation, the scene looked very different from the time of the fire.

This case study details how NFE’s certified fire investigator confirmed if a computer stored in the basement caused the fire or if it was due to another cause, even after the scene had been altered. Get an inside look at the 11-step investigation process applied to each claim assessment, as well as what options are available for adjusters if the source of a fire is determined to be electrical.

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Alpine Intel’s content is meant to inform and educate readers using general terms and descriptions. They do not replace expert evaluations that determine facts and details related to each unique claim.