Guides

Learn which roofing materials are better suited for certain climates or applications, as well as frequently seen damages for each variety.

Understand why refrigerant leaks occur in HVAC systems and what repairs are possible with this HVAC claim guide.

Save this guide for a labeled diagram and other important information adjusters should know about package units.

Better learn what to consider – and why – before you make a settlement decision about hail impacts to a condensing unit.

Learn what important factors to consider when handling tankless water heater claims with this claim guide. The diagram also shows how tankless water heaters work.

With this guide, learn about losses related to internal rust or increased tank pressure as well as the trends for water heaters we’ve assessed over the last five years.

Explore this interactive guide to learn characteristics about pipes and insulation types and where they may be located in a home.

Different soil conditions don’t respond to loads in the same way, and soil’s response can have a profound impact on the structure above it.

This slideshow demonstrates why you shouldn’t settle claims involving toys and other leisure items without a full assessment.

We've compiled a list of the gifts property adjusters really need to make settling claims a little easier all year.