Scary Story: Questionable Property Theft Details

A policyholder received a settlement for a claim involving the theft of designer clothing and sneakers, as well as damage to a back door. But when a revised claim was submitted with a new net proceed of nearly double, the adjuster began to question incident details.

This case study reinforces why an investigative partner or special investigative unit should verify all claim information to prevent the possibility of issuing unnecessary settlements based on inaccuracies.

Complete the form to learn how VRC Investigations provided the adjuster with the facts needed to determine if a second settlement was warranted. The objective evidence gathering included:

• Interviewing the claimant and the contractor named on a repair invoice
• Evaluating the homeowner’s back door for signs of forced entry or recent repairs
• Determining the validity of a provided image that reportedly showed property damage

Request the case study to see what insights the adjuster gleaned from the investigation and how the findings factored into their decision regarding the second settlement.

Alpine Intel’s content is meant to inform and educate readers using general terms and descriptions. They do not replace expert evaluations that determine facts and details related to each unique claim.