Scary Story: The Customer Does the Inspection
Having a policyholder take pictures and provide data can be helpful when circumstances don’t allow experts to come in to conduct the evaluation. It can be problematic, however, if the policyholder isn’t asked for all the information at one time or if the adjuster doesn’t know how to interpret the images once they are obtained.
This Scary Story chronicles how one adjuster put the policyholder in a potentially dangerous situation and could have caused further damages based on inaccurate recommendations. Fill out the form to receive your Scary Story: Unhappy Customer Case Study to find out what happened and how it could have been avoided.
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Alpine Intel’s content is meant to inform and educate readers using general terms and descriptions. They do not replace expert evaluations that determine facts and details related to each unique claim.
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