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Every insured product failure is an obligation and an opportunity. Often, the responsibility to get your customers paid can seem like the only priority.

Identifying key characteristics of wind and other perils, as well as the factors that contribute to each, ensures a more accurate diagnosis of the cause of loss.

Kitchen fires are the most reported home fires, according to the National Fire Protection Association (NFPA). 

Knowing the causes and common indicators of faulty wiring can help insurance professionals and policyholders alike understand why these fires occur.

While structural fires as a direct result of lightning are rare, they do occur, and it’s important to get all the facts from the scene before you make a claim decision.

HVAC systems, particularly condensing units and package units, have a high risk of hail damage.

Geothermal systems pose unique claims resolution challenges, and objective expert assessments may be required to help resolve claims accurately.

Explore our interactive guide to learn about common types of smoke and fire damage HVAC components are susceptible to, find out which components may ignite a fire, and discover more handy resources.

National initiatives for more environmentally friendly alternatives to certain gases used in HVAC refrigerants are in motion and will continue to progress in the coming years.

Cost increases to labor and HVAC equipment are having a trickle-down effect on insurance carriers.