How To Ask Effective Claim Investigation Questions Guide

Adjusters who conduct interviews to validate the facts of a claim, including those following a vehicle collision or a work injury, should prepare unbiased questions to help ensure the conversations are as fruitful as possible. This guide shows how. 

Download the How To Ask Effective Claim Investigation Questions guide to refer to during preparation for in-person or virtual interviews with claimants, witnesses, or other parties related to a claim. The guide details the best type of language to use when crafting questions, four question types that may assist with gathering and verifying information, and the benefits of asking questions in a logical or chronological order. 

Adjusters will also discover:  

• The value of silence during an interview 
• Tips for putting an interviewee at ease 
• Guidance on when during the interview to ask certain types of questions 

Fill out this brief form to receive a copy of the guide via email.  

Alpine Intel’s content is meant to inform and educate readers using general terms and descriptions. They do not replace expert evaluations that determine facts and details related to each unique claim.