Enhance Policyholder Communication Without a Lot of Effort

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Related Resources
How To Handle Lightning and Surge Claims Without Guesswork Webinar Recording
Lightning is one of the most frequently reported causes of loss listed on HVAC and electronics claims – policyholders reported it for almost 20% of HVAC systems and nearly 40% of electronics in claims.
Customer Service and a Good Policyholder Experience Go Hand in Hand
Qualities determined to drive customer satisfaction include speed of the claim settlement, ease of communicating with the insured, employee knowledge and professionalism, employee courtesy, and process transparency.
Better Communication with Policyholders Improves the Claims Process
We’ve developed four strategies adjusters can use to improve communication with their policyholders.




