Podcasts

Learn what puffbacks are, what can cause them, and what these challenging (and messy) claims can look like for both the adjuster and assessing expert.

Find out why even distant fires may lead to a claim, which different types of smoke can impact equipment, how changing codes and regulations affect adjusters’ processes, and more.

Dive into how both adjusters and certified fire investigators can collect and analyze witness statements – even when stories change or don’t support the facts of the claim.

Find out what each party should look for as well as how information the investigator collects onsite helps determine the origin and cause for a fire claim.

Ema answers pressing questions about the future of AI for claims processing as technology grows and changes. Find out how carriers can combine these developments with a human touch to streamline processes and deliver exemplary customer service.

Why the often-claimed phrase “solar panels” doesn’t begin to cover the different parts of the equipment you might see in claims.

Find out the difference between solar panels and solar arrays, what questions to ask when you’re handling a solar equipment claim, and what you can expect from your expert assessment.

CAT claims put a lot of strain on policyholders, insurance professionals, and property assessors, but there are ways to make life a little easier in stressful times.

What qualifies as a catastrophe, and who defines it? How can carriers make sure they’re ready to handle the claim volume that comes with these events – and that their assessment partners are, too?

Hear from National Fire Experts investigators on vehicle fire investigations. Learn about technology questions to ask, EV considerations, and evidence preservation.