When You Should Turn to Vehicle Forensics in Auto Claims | The Savvy Adjuster Podcast Ep. 35

Episode Summary

Learn how vehicle forensics and other investigation techniques can be included in the auto claims process during this episode of The Savvy Adjuster Podcast. Senior Account Manager Chris Nichols discusses what a vehicle’s Event Data Recorder, infotainment equipment, and 3D scan can tell adjusters with Forensic Engineer Brennan Clark of Alpine Intel’s Component Testing Laboratories. Curtis Whitfill, vice president of SIU Compliance and CE Programs at Alpine Intel’s VRC Investigations, joins to provide insights on other evidence sources. These include video, neighborhood canvassing, and license plate readers. The pair also shares stories of times this evidence confirmed an insured’s reported auto claim details, and when it proved something else. Listen on Apple, Spotify, or your favorite podcast platform.

Discussed in This Episode:

• Sources for reliable evidence that can be used in vehicle claims
• What an Event Data Recorder can tell about vehicle characteristics at the time of the loss
• What a vehicle’s infotainment equipment can show about cellphone usage
• The incorporation of License Plate Readers in investigations
• How to use evidence for the future of vehicle equipment claims
• Red flags in auto claims
• Real stories that show how evidence gathering impacts vehicle claims

Additional Resources:

• Case Study: Retrieving Crash Data
• Article: How a Car “Black Box” Can Aid Insurance Investigations
• Guide: Crash Data Retrieval and Litigation
• Guide: Auto Fraud Indicators

Alpine Intel’s content is meant to inform and educate readers using general terms and descriptions. They do not replace expert evaluations that determine facts and details related to each unique claim.